If neither party responds within that time, the complaint will be closed. Thus, each party is limited to 96 hours to respond. Regarding the amount of money deposited, we cannot consider this a valid argument, since the amount of money deposited and played down varies considerably from player to player depending on the players financial status.

This is done for faster and better interaction. King Billy Casino cannot be possibly held accountable for the customer support statements of a different brand. Deadlines for answering a complaintīoth parties, user and company, have a limited amount of time to respond when solving a problem. After all, we do not hide any information from you and we are not afraid of criticism. This step requires a great effort from the casino to provide quality service, but at the same time, in this way we can count on greater loyalty of our users. This unique service of our casino allows users to leave their complaints publicly in the open. Your trust is important to us, which is why we have joined the AskGamblers trust certificate. King Billy runs an honest and transparent business. If you have problems with bonus payouts, transactions, software, or other issues, then contact AskGamblers Casino Complaint Service. Pretty typical stalling tactics to save a few hundred dollars and very short sighted since I'm pretty sure I've deposited near five figures with them.If you have any problems while playing on the King Billy website, you can exercise your right to vote and complain to our ADR service provider.

Then you reverse the payment, lose it all back in frustration and never play there again. I've deposited thousands with them and finally tried withdrawing a few hundred bucks the other night.įirst apparently they don't accept a full colour scan of the original passport because it has to be an 'original photo', then they don't accept a photo showing the front and back of the credit card since it needs to be two separate files, then they don't accept the Bitcoin address because it's a new address so you need to click the verification link in an email, which doesn't work, then, once support gets back to you and you rerequest payment they will tell you that Bitcoin payment isn't accepted in your country (what? why have it in the cashier then?) So you have to use bank transfer, pay huge currency conversion fees and have a minimum withdrawal of $300.

King billy casino complaints